Frequently Asked Questions

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Questions? Call us: 877-814-4297

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» Is my item in stock? I do not see stock status on the website.
» What payment methods do you accept?
» What are your Phone Customer Service hours?
» Where is my order?
» What is you return policy?
» What is your privacy policy?


Is my item in stock? I do not see stock status on the website.
	Currently, we do not have real-time inventory, but it is in the works. 99.9% of items are in stock or will arrive within two days if we happen to be out of stock. Some items may be listed as pre-sale and you will see the expected arrival date on the product page. Typically if we are out of stock and it will be more than a few days, we will remove the price and you will not be able to purchase the item. Please send us an e-mail or give us a call and we can give you a better idea of expected delivery time.
What payment methods do you accept?
	For US and Canadian customers, We accept Visa, Mastercard, Discover, Amex,Google Checkout, Money Order, Checks(orders will be held for up to 10 days) and Paypal. For International orders, We only accept Wire Transfers and from some countries, Paypal. Please e-mail sales@zephyrpaintball.com for wiring instructions.
What are your Phone Customer Service hours?
	Mon - Sat 10-6 All other hours, please leave a voicemail or send us an e-mail and we will get back to you within 24-48 hours.
Where is my order?
	When your order ships, We will send you a tracking number for either Fedex or USPS (be sure to check your junk mail). You can track your package at either www.fedex.com or www.usps.com. USPS orders only have a delivery confirmation number and do not have the detailed tracking like Fedex. If you did not get your tracking number, please log into "My Account" and you will be able to see your tracking information. This will require your e-mail address and the password you set-up while placing your order.
What is you return policy?
	Click for Return Policy
What is your privacy policy?
	Click for Privacy Policy

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